Service Matters – Learn What Works!
In 2024, I dove headfirst into the world of business analytics, uncovering hidden patterns and mastering data visualization. This journey has not only enhanced my understanding of CX, but also equipped me with powerful skills to drive meaningful change across the organization.
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The Direct to Consumer (DTC) market is booming with many companies and consumers both realizing immense value from the new paradigm shift.
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Companies cannot afford to ignore B2B customer support if they expect to retain clients and continue to grow their business.
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This post was initially published on CX Expert. It has been updated and revised based on current technology and changing business requirements. Regardless of which
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With regard to real-time communications, there are two aspects that businesses focus on. They would like a system that not only saves them money in
Read moreManagement of teams in a call center environment is never easy. Depending on your industry and your hours of operation not only do you often
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