Many companies have value statements and company goals, but they often miss the mark when they try to determine how to align a specific team
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Category: Customer service
WHAT IS THE HARDEST THING ABOUT RUNNING A CALL CENTER?
Customer Service Customer Service – the simple explanation from Wikipedia (here) is that it is “… is the provision of service to customers before, during and after a purchase.”
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Understanding NPS, How It Works & Whether it’s a Measurement that Makes Sense
Improving customer experience is one sure-fire way of expanding your business and establishing a credible brand name for yourself. After all, who doesn’t want their
Read moreCancellation – the final step in a long and drawn out process
Dealing with customers that want to cancel is hard. I know – I’m personally in the midst of trying to cancel my Television/Internet service &
Read moreNine Commandments
Customer service is an integral part of our job and should not be seen as an extension of it. A company’s most vital asset is
Read moreINTERNAL AND EXTERNAL SLA’S
A very important point to remember at all times is that you need to have a more aggressive Internal SLA vs. the one that you
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