Remember ‘Jarvis’ from Iron Man or ‘Irona,’ the Robot Maid from Richie Rich? Well, if you do, then you already had a glimpse of the
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Category: Information Technology Infrastructure Library
Why You Need CSI in Your Business
If you have been following our blog for a while then you might have come across a term called ITIL. If you haven’t, then it’s
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What is ITIL CSI?
#ITIL #CSI is more than just a buzzword. It is an idea that businesses can use to embrace best practices within their organization.
Read moreTO SOURCE, OR OUTSOURCE … THAT IS THE QUESTION!
Continuing our discussion about ITIL Service Strategy, lets start talking about Sourcing. Sourcing is about analysing how to most effectively source and deploy the resources
Read moreSERVICE PORTFOLIO MANAGEMENT
The Service Portfolio describes the commitments and investments made by a service provider to its customers across all market spaces. In a nutshell, it states
Read moreDETERMINING THE VALUE OF A SERVICE
English: A business ideally is continually seeking feedback from customers: are the products helpful? are their needs being met? Constructive criticism helps marketers adjust offerings
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