Outsourcing - CX Master

How To Align Your Customer Service With Your Company’s Values

January 9, 2019 Hutch Morzaria Customer service, CX, Outsourcing, Training

Many companies have value statements and company goals, but they often miss the mark when they try to determine how to align a specific team

TO SOURCE, OR OUTSOURCE … THAT IS THE QUESTION!

March 3, 2015 Hutch Morzaria Information Technology Infrastructure Library, IT service management, ITIL, Outsourcing, Service Strategy, Sourcing

Continuing our discussion about ITIL Service Strategy, lets start talking about Sourcing. Sourcing is about analysing how to most effectively source and deploy the resources