It’s important to understand not only the clients that are bringing you money, but also the ones that are not. Just as importantly try to understand what they are costing you!
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Tag: 80/20 Rule
Do you know what they are thinking?
Ensuring that you measure your customers expectations of your business as well as acting to meet and exceed those expectations is a key step in
Read moreThe “Right” Customer
Lets assume that you have the perfect product. One that everyone needs. You’ve priced it right and everyone in the world can afford it. It
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The 80/20 Rule
The 80/20 rule is an old standby for support and service veterans. Focus on using it to help address pain points in a measurable and meaningful way.
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