As life gets back to normal, and our superheroes begin to control the pandemic, businesses are holding onto the CX strategies that they had adopted
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Tag: Customer Experience
Cultivate a Customer-Centric Culture
Winning at customer services is the competitive edge that can separate them from the noise. A prevalent customer-centric culture in an organization is the rock and stones that form a robust foundation of a compelling customer experience.
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7 Ways to Guarantee Your Team Will Be Highly Engaged
Highly engaged teams are critical for success. There are several benefits, including greater sales and profits, decreased costs, fewer sick days, and fewer defects. All of which have a significant influence on your company’s bottom line. Despite how easy it is to do, too many organizations fail to make the necessary investments in this area.
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9 Crucial Metrics to Measure Customer Support Team Performance
Customer service is a hard but essential job for any business. Understand and use these crucial metrics to measure your team and the work they are doing.
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How Angry Customers Can Help Your Business
A successfully run business and unhappy clients are inherently indivisible. This may shock you but if there are several complaints piled up at your customer
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Top 5 CX Blog Posts from July 2020
So here we are again; in the middle of a new month, ready to evaluate the best customer service blog posts available on the internet.
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