Customer Journey Mapping

The Metrics You Need To Use To Produce Good CX

Having the right CX metrics in place is essential in managing your team and providing your customers with the experience they are craving.

May 2019 was the time I last vented my frustration online about a horrible Hard Disk replacement experience I had been through. I also promised

Most people have the wrong view of customer journey mapping, and that is why they get intimidated by it. They think that it has to