Incident Management

Understanding How Your Help Desk and NOC Services Connect

January 31, 2020 Hutch Morzaria Incident Management, Management

This post about the Help Desk and NOC was initially published on CX Expert. It has been updated to reflect current market trends and information.

Building a NOC or Outsourcing

January 22, 2020 Hutch Morzaria Business Planning

This post was initially published on CX Expert. It has been updated and revised based on current technology and changing business requirements. Regardless of which

How to Build a NOC

January 15, 2020 Hutch Morzaria Incident Management

This post was initially published on CX Expert. It has been updated and refreshed before being republished here. A network operations center (NOC) is the

The Impact To Your Business of “Unplanned Work”

January 14, 2019 Hutch Morzaria ITIL

You can’t feel it, you can’t see it, you can’t touch it, but unplanned work is silently killing your business. How many times have you