Service Matters – Learn What Works!
ITIL has always emphasized the importance of the customer, but they now give the customer even more weight. I’ve long believed that customers and customer experience are a key differentiator for businesses, so it’s really nice to see that this is being reflected and acted upon in a more concrete manner.
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This post about the Help Desk and NOC was initially published on CX Expert. It has been updated to reflect current market trends and information.
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Remember ‘Jarvis’ from Iron Man or ‘Irona,’ the Robot Maid from Richie Rich? Well, if you do, then you already had a glimpse of the
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If you have been following our blog for a while then you might have come across a term called ITIL. If you haven’t, then it’s
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#ITIL #CSI is more than just a buzzword. It is an idea that businesses can use to embrace best practices within their organization.
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If you have been following our blog for a while then you might have noticed that I’m a fan of something called ITIL. If you
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