Customer service is a hard but essential job for any business. Understand and use these crucial metrics to measure your team and the work they are doing.
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Tag: KPI
Why Your Company Needs a CRM System: Benefits for Customer Success
Considering the importance of customer satisfaction in today’s competitive market, it makes sense for any company – no matter its size or industry – to invest in CRM. It is an essential tool that can help a company improve the customer experience by providing better service and reporting tools.
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The Metrics You Need To Use To Produce Good CX
Having the right CX metrics in place is essential in managing your team and providing your customers with the experience they are craving.
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How do you measure First Call Resolution?
Understanding the right KPIs within a call center is critical to success. One of the most well known technical call center KPIs is First Call Resolution (FCR).
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THE HELPDESK
What is it? In its simplest form, a helpdesk is a group of people assigned to assist customers in solving their problems. There are many different types
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KPI’s and the Importance of Measurements
There is a great quote that goes something like – “If you cannot measure it, you cannot manage it!” … this is so true and
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